How to use the Problem Step Recorder - PSR

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Hello,

The user action recorder (PSR: Problem Steps Recorder) captures actions performed and saves them to a file. It performs a screen capture(s) on each mouse click and frames the area of the screen where these clicks take place as well as the action written out in full. By default, the User Action Recorder only generates 25 screenshots, this number can be changed through the settings.

The User Action Recorder can be used to:
- Get an overview of user actions and error messages
- Create documentation technical, procedures…

If you’re dealing with Microsoft support, they usually ask you for a PSR record of your problem. It is available from Windows 7 and Windows server 2008R2.

PSR saves the result in a zip file that you can send directly by email.
It contains a file with .MHT extension that opens by default in the web browser.
The .MHT file can be edited in Word.

Launch the Problem Step Recorder on Windows

To run it on a Windows 7 or Windows server 2008r2:
- On the command line, type: psr
- In graphics, open file explorer and launch the following file:
C:\Windows\System32\psr.exe

To run it on a Windows 10/11 and +, the previous techniques or:
- Press the Windows key then start typing recorder a user action recorder shortcut should appear.

More information:
https://support.microsoft.com/fr-fr/windows/enregistrer-les-actions-pour-reproduire-un-probl%C3%A8me-46582a9b-620f-2e36-00c9-04e25d784e47

PSR on the command line

https://social.technet.microsoft.com/wiki/contents/articles/51722.windows-problem-steps-recorder-psr-quick-and-easy-documenting-of-your-steps-and-procedures.aspx

# Run psr with the interface visible, capturing screenshots, keeping up to 999 captures and save in c:\path_and_filename.zip (you must have write access to the path indicated)
psr.exe /start /output c:\path_and_filename.zip /sc 1 /gui 1 /maxsc 999

# Run psr without the interface visible, capturing screenshots, keeping up to 999 captures and save in c:\path_and_filename.zip (you must have write access to the path indicated)
psr.exe /start /output c:\path_and_filename.zip /sc 1 /gui 0 /maxsc 999

# Stop PSR
psr.exe /stop